OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact your customer service team?

You can contact our customer service team in the following ways:

Online customer service: 1. Fill in your information in the form 2. Click the WhatsApp button on the right to send the message, our professionals will contact you within 24 hour.

Email: Send an email to sales@demo.hc-kitchen.com and we will reply to your email within 24 hours.

Where is your company address?

Our company is located at [No. 74, Fulian Road, Lianwei Village, Shilou Town, Panyu District, Guangzhou City], and you are welcome to visit and communicate.

If you are here to discuss business or have other special needs, please make an appointment with us in advance so that we can better arrange related matters.

I want to customize products with special specifications. Is it possible?

We provide a certain degree of product customization services. Please send your customization requirements (including product specifications, materials, colors, functions and other detailed requirements) to sales@demo.hc-kitchen.com or contact online customer service directly.

Our customization team will evaluate your needs and communicate with you about the customization plan, price, delivery time and other details.

How can I obtain the product manual or tutorial?

You can contact our customer service or send an email to sales@demo.hc-kitchen.com, and we will provide you with an electronic version or guide you to view the video tutorial online.

What payment methods do you accept?

We accept multiple payment methods, including but not limited to credit cards (Visa, MasterCard, American Express), debit cards, Alipay, WeChat Pay, L/C, T/T payment methods, etc. You can choose the best payment method for you.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS